You are advised that the maintenance agency provider visits you at home before beginning the service. This will ensure that you’re pleased with your choice of provider and give you the opportunity to discuss your needs and give them the chance to see the environment in which they will be working. If possible, arrange for a member of your family or friend to be in attendance once the provider visits. A good care provider will answer any questions you might have during their visit. All agencies produce a ‘Statement of Purpose’ setting out their aims and objectives and the nature of the services they provide. Home care agency providers must have procedures in place which protect you and how you’re treated and cared for. Make a search on the following site, if you’re looking for additional information concerning care agency cheltenham.
A written record will be kept by the agency staff of the care that’s been provided including any changes in your health and any accidents that have happened. As part of the agency visit they’ll carry out risk assessments of the house in addition to a manual handling assessment. This will identify how they have the ability to help move you safely. Staff will be fully trained on using equipment such as a hoist to help bear your weight safely. You’ll be provided with a clear indication of costs for the services. Many agencies charge different rates for weekdays, evenings and weekends. There is often a greater rate on Bank Holidays. Ask if there are any extra costs that you need to be made aware of. All costs will be written into the contract between you and the bureau. You ought to be invoiced at regular periods for the previous months service. The care agency staff will in most cases have a timesheet that will require your signature.
Always check that they have correctly the length of the visit. It may seem simpler to sign only once a week but if you do that you could be charged the wrong amount and it’ll prove hard to prove otherwise. Some agencies will have electronic monitoring where the maintenance staff’check in’ using their mobile phone or putting a pin number into your landline. There is no charge to you when they use this system and it records the exact time the maintenance agency staff are with you. The added advantage of the system it will highlight to the agency any missed calls from the care staff, therefore reducing the risk of you not getting a call. All agencies should have a complaints procedure in place which should be issued to you at the start of the service. Where possible, attempt to address any issues directly with the agency, as often these can be resolved quickly with the manager of this service. If your complaint doesn’t seem to have been resolved informally then follow the complaints procedure set out by the bureau.